The Product Support Analyst is a hybrid role responsible for supporting internally developed software products across multiple areas, including customer support, quality assurance testing, and product operations. This individual will work closely with internal teams—particularly developers and product stakeholders—to ensure product stability, quality, and continuous improvement in a fast‑paced, growing environment.

Responsabilities

Product Support & Customer Assistance: Troubleshoot application issues by analyzing system behavior, data, and user workflows. Act as a liaison between end users and development teams, clearly documenting and communicating issues, enhancements, and feedback.

Quality Assurance & Software Testing

• Perform quality assurance testing in a product development environment, including release testing for new features and enhancements.
• Regression testing to ensure existing functionality remains stable.