Link-Worldwide in Mexico City is seeking a Cloud NOC & SOC Support Agent for 24/7 shifts. This role involves monitoring and supporting the Network Operations Center (NOC) and Security Operations Center (SOC), along with handling incidents and service requests to ensure service levels are met.

The ideal candidate will possess excellent English communication skills and over three years of technical voice support experience. Flexibility for rotating shifts is essential, and the role promises a dynamic environment with growth potential.