Position: Customer Assistant Manager

Location: Latin America - Remote

Employment Type: Full-Time

Type of contract: Independent contractor 

Scope of role:

We’re looking for a highly driven Customer Assistant Manager who can operate with confidence, accuracy, and initiative. This role is not a traditional virtual assistant position—you will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You’ll be expected to take ownership, communicate effectively, and adapt quickly as workflows evolve.

Responsibilities:

• Assist in overseeing customer support operations and ensure all inquiries are handled efficiently.
• Manage and respond to customer communications through Intercom (training provided).
• Support and maintain updates in Pylon (training provided).
• Join and lead client calls when needed to provide su...