Position Description

Act as a Subject Matter Expert (SME) for Accounts Payable (AP) within a GBS model , overseeing and supporting operations executed by a BPO provider . Responsible for ensuring service quality, compliance, issue resolution, and continuous improvement, while acting as a bridge between stakeholders and the outsourced team.

Key Responsibilities

BPO Oversight & Operational Control

• Monitor daily AP operations performed by the BPO provider
• Validate service delivery against SLAs, KPIs, and quality standards
• Review outputs such as invoice postings, payment proposals, and reconciliations
• Identify and elevate performance gaps or risks

Issue Resolution & Escalations

• Act as first point of escalation for complex AP issues:
  • Blocked invoices
  • Pricing/PO discrepancies
  • Payment fail...