Responsibilities

Customer Interaction: Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting. Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers. Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly. Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution: Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers. Escalate complex problems to the relevant technical teams while maintaining communication wit...