Key Responsibilities

• Prepare and issue monthly customer statements in line with agreed timelines.
• Send statements to customers and follow up on queries raised.
• Credit Control & Collections
  • Monitor aged debtors, provide commentary (e.g. Contiki), and elevate overdue items.
  • Conduct regular debtor reviews and support proactive collections.
• Cash Application & Allocations
  • Process daily cash allocations across customer accounts.
  • Investigate and resolve unapplied cash within set timelines.
• Commission Processing
  • Review and approve Tropics commissions.
  • Maintain accurate commission payment records.
• Query & Mailbox Management
  • Monitor the AR mailbox and respond promptly to internal and external queries.
  • Investigate discrepancies and ensure timely resolution.
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