Job Description:

NICE is currently seeking a technical, hands‑on customer‑focused Cloud AppOps to join our growing Cloud team.

There is a strong equal‑opportunity statement: Sutherland is an equal opportunity employer.

The Cloud AppOps has the following duties:

• Perform operational duties including application server health and service recycling.
• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors).
• Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs.
• Maintain operational documentation, e.g., incident tracking and run books.
• Produce metric reports including daily production status.
• Review client support tickets and requests under service SLAs.
• Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
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