Position Summary

Full Time (Monday to Friday) – 300-808 Nelson St, Vancouver, British Columbia.

Responsibilities

• Greet clients and visitors in a friendly and professional manner, making them feel welcome and valued
• Proactively create memorable moments for each client visit, fostering meaningful connections with clientele by engaging in conversations while they wait for appointments, and by taking their specific requirements and needs into consideration
• Encourage clients to complete feedback surveys to contribute to the continuous improvement of service delivery
• Possess comprehensive knowledge of TELUS Health Care Centres programs and services to provide clients with accurate information and efficiently direct their inquiries
• Liaise with external partners (e.g., Building Management and Cleaners) to ensure a seamless client experience at every touchpoint
• Maintain efficient patient flow by ensuring a...