Responsibilities

• Provide technical claims advice within the auto line of business and serve as a subject‑matter expert to support the development of line‑specific training.
• Support frontline adjusting teams and leadership by providing technical guidance and building overall claims expertise.
• Develop, document, and maintain standards, policies, and procedures related to auto claims handling.
• Develop and deliver clear, concise technical communications to multiple claims groups.
• Participate in Quality Assurance file reviews and audits; support the development of action plans and document outcomes.
• Keep team members informed of relevant industry, legal, and internal corporate developments.
• Provide technical input and necessary information to internal and external partners, including Claims partners, Actuarial, Underwriting, and independent appraisal vendors.
• Collaborate with claims partners to asses...