The Advisor, Customer Intelligence & Operations (Automation & RPA Business Architect) plays a key role in designing, implementing, and supporting automation solutions that improve the efficiency, accuracy, and reliability of operational and back-office processes at Oriental.

This position focuses on building and maintaining intelligent automation solutions by integrating Robotic Process Automation (RPA) platforms, software development, low-code applications, data integration, analytics, and artificial intelligence services, in alignment with the scope and limits permitted for our unit. Position works hybrid and reports to San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

Design, build, and deliver end-to-end automation solutions following a structured lifecycle (analysis, design, development, testing, deployment, monitoring, and support).

Develop automation workflows using Power Automate, Robotic Process Automation (RPA) tools (e.g., Sema4.ai/Robocorp), an...