Essential Duties and Responsibilities: Include the following and any other duties that may be assigned.

• Answer calls professionally.
• Notify customers of current and past due account delinquencies.
• Arrange for past due repayments and arrange future payment schedules.
• Demonstrate proficiency in using collections tools, software and training aids to assist customer.
• Analyze customer account to make the best decision to assist the customer.
• Handle and resolve customer complaints and escalate where necessary.
• Demonstrate daily compliance of FDCPA, FCRA, and SCRA compliance guidelines.
• Follow up customer calls where necessary.
• Maintain workstation.
• Turn work-station on at the beginning of the shift and off at the end of the shift.
• Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will i...