## Agente de Mesa de ayuda N2Applylocations: Bogota, DC, Colombiatime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: June 2, 2026 (22 days left to apply)job requisition id: REQ **What success looks like in this role:**• Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. • Supports L1 and L2 support agents in ongoing day to day questions related t...