Drive innovation at NRG Energy as an AI Operations Specialist, enhancing customer care through AI solutions analysis and support. Your work will focus on seamless contact center operations.

The AI Solutions Analyst role involves daily operational support for AI technologies that drive customer interactions. You will be critical in monitoring performance, analyzing data for trends, and executing initiatives for continuous improvement. Your technical expertise will ensure that AI solutions provide sustained business value.

Key Responsibilities: • Operate and optimize AI solutions in contact centers • Configure workflows using no-code/low-code tools • Analyze data to identify improvement opportunities • Develop reports showcasing AI performance and impact • Ensure compliance with data privacy and security standards

Requirements: • Bachelor’s in Computer Science or related field • Minimum 3 years of experience in AI analytics or contact centers • Proficiency with...