Key responsibilities:

• Coordinate and execute air freight shipments (import and export) in line with customer instructions and operational procedures.
• Act as primary operational point of contact for customers, providing timely updates and ensuring service expectations are met.
• Review shipment documentation to ensure accuracy of cargo details, rates, and transport instructions.
• Monitor shipment milestones and proactively manage exceptions, delays, or disruptions.
• Coordinate closely with origin/destination offices, carriers, and internal teams to ensure smooth execution.
• Ensure compliance with internal SOPs, regulatory requirements, and country‑specific restrictions for commodities and destinations.
• Register and maintain shipment milestones in the assigned control tools and systems.
• Escalate operational issues when required and propose alternative solutions where applicable.
• Support post‑...