Responsibilities

• Lead and supervise a team of Air Freight customer service representatives.
• Provide guidance, support, and ongoing training to ensure a high level of customer service.
• Build and maintain strong relationships with clients, addressing inquiries, concerns, and providing timely updates.
• Ensure compliance with local and international regulations governing air cargo, including customs requirements, security measures, and dangerous goods regulations.
• Ensure efficient coordination with other departments to meet customer demands and expectations.
• Proactively identify and address customer issues, working closely with the operations team to find timely solutions.
• Collaborate with the Air Freight Manager Andean Region and other departments, such as sales to ensure excellent customer experience.
• Implement corrective measures to prevent recurring issues and improve overall customer service quality.