Drive customer success as a Customer Service Supervisor at Alleguard. Manage a skilled team in a fast-paced environment to optimize service delivery.
In this pivotal role, you will lead a customer service team of 5-10 representatives, providing key support and improving operational efficiency. Your focus will be to enhance relationships with customers and manage all aspects of order processing and logistics. Being a self-starter, you will be instrumental in fostering a culture of excellence and responsiveness.
Key Responsibilities:
• Oversee customer service team of 5-10 members
• Assign and prioritize tasks for optimal service
• Provide sales team with necessary administrative support
• Ensure effective order management and logistics
• Collaborate with production to ensure material availability
Requirements:
• 3-5 years’ experience in customer service management
• Proficient in Microsoft Office and ERP software
• Strong interpersonal and problem-solvin...