AMZ Prep is looking for a Customer Success Manager for Logistics and Freight in Mississauga, Ontario. Focus on elevating client relationships and operational workflows in a hybrid setting.
In this full-time position, you will play a critical role in managing the customer success team for AMZ Prep’s freight division. With a customer-focused approach, you will lead Dispatch Managers while overseeing communication standards and service level agreements. Your expertise in logistics will help strengthen team performance and improve client satisfaction.
Key Responsibilities:
• Lead the freight division's customer service function
• Monitor team performance against established communication SLAs
• Facilitate business reviews to drive client engagement
• Handle quoting accuracy and turnaround times
• Oversee logistics for inbound and outbound shipments
Requirements:
• 5+ years in freight, logistics, or supply chain roles
• Prior team management experience in a cus...