Optumus is a USA-based healthcare technology company specializing in staff augmentation services for medical practices, hospitals and health systems in the United States.
At Optumus, our team comes first—we are dedicated to fostering professional and personal growth for every employee.
We provide opportunities for skill enhancement, continued education, and career advancement, all while increasing your earning potential.
Our supportive training programs and guidance reflect our commitment to your success.
At Optumus, we're offering careers, not just jobs.
**Job Description and Responsibilities**:
- Providing top-tier customer service to end users and stakeholders of the EMR system.
- Meeting or exceeding service-level agreements (SLAs) to avoid contractual penalties.
- Ensuring all ticket documentation adheres to company standards.
- Offering training and guidance to end users on how to navigate and utilize Epic software effectively.
- Analyzi...