Analyst, IT Service Management (ITSM)

Montreal , QC H4P 0A1 CA

Employment Type: Direct Hire | Job Number: 12763 | Workplace Type: Hybrid | Start Date: ASAP

Job Description

Our client is hiring an Analyst, IT Service Management (ITSM)

• Location: Montreal
• Work model: Hybrid 1 or 2 days on site – Flexible if they find the right person
• Salary : Between 75$K – 90$K
• Bonus: No
• Vacation: 3 weeks
• Language: Bilingual (French & English) – Mandatory

Job Summary

The IT Service Management (ITSM) Analyst provides oversight for the Incident, Request, Change, and Problem Management functions, resulting in Continuous Improvement, Communications Management and Knowledge Management. This individual should have prior experience in each of these functions, having matured the processes at their previous organizations. He or She will report to the IT Service Manage...