Resource Operations Manager (ROM) is responsible for managing the staffing life cycle, globally, for services engagements.
ROMs source and allocate consultants across services roles, monitoring, validating and routing resource requests, focusing on maximizing utilization of internal resources and customer success.
ROMs drive alignment/agreement between stakeholders (services leadership, business partners and project teams) to assign/staff service engagements.
As a Resource Manager for the General Delivery Center (GDC), you will help project teams with planning and allocating resources for a project, determine GDC's demand for resources and ensure its capacity to meet staffing needs of projects.
Key responsibilities
Opportunity Management
Review pipeline and opportunities.
Review upcoming closures, renewals and ensure start dates align to capacity.
Assignment planning and alignment: assign available consultants to projects based on skillsets, previous ...