The Analyst, Retail Channels (Business Analyst) supports our relationship deepening strategy efforts. This role will collaborate as a bridge between the Customer Intelligence team and business strategy leaders by organizing and interpreting segmentation data for deepening efforts, monitoring the performance of deepening strategies, and identifying opportunities for campaign optimization and customer engagement. This position works hybrid and reports to San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

Monitor the execution of deepening strategies and initiatives to assess effectiveness and customer response.

Provide data-driven recommendations for strategy optimization based on performance indicators and observed customer behavior.

Conduct analyses to evaluate customer adoption of product features and identify usage patterns or gaps.

Present findings, insights, and strategic recommendations to stakeholders on a regular basis through clear reports an...