Location: 766 Main Street, West Vancouver, British Columbia, V7T0A5 Canada

Role Summary

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.

Role Responsibilities

Customer Experience

• Understand how the merchant process impacts business and prioritize product flow and replenishment accordingly.
• Strategically process order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer tou...