Transform appliance delivery processes as a Direct Fulfillment Analyst. Ensure superior service quality and optimize operational efficiency through data analysis and partnership management.
This role involves managing delivery performance for appliance partners, focusing on metrics such as on-time rates and service quality. You will analyze data to drive improvements while facilitating training and onboarding. Effective communication with business stakeholders is essential to enhance operational success and implement new initiatives.
Key Responsibilities:
• Primary contact for delivery agents and contact center partners
• Analyze delivery performance data for discussions
• Deliver SOP training as needed
• Identify and recommend process improvement solutions
• Support onboarding and warehouse transition efforts
Requirements:
• 2-4 years in Supply Chain operations is preferred
• Degree in engineering, commerce, or related study
• Proficiency in MS Excel a...