Join WestJet as an Intermediate Application Analyst, focusing on enhancing application performance and user satisfaction. This role involves leading incident management and collaborating with various stakeholders.

This position is pivotal in maintaining service quality across business-critical applications. Candidates should possess over five years in Application Support and expertise with tools such as Jira and ServiceNow. You will act as a bridge between business needs and technical resolutions to optimize our application landscape.

Key Responsibilities:
• Deliver Level 2/3 support for critical applications
• Manage incidents through triage and root cause analysis
• Identify trends for long-term problem management solutions
• Collaborate with teams for issue resolution and enhancements
• Maintain documentation and knowledge base articles

Requirements:
• Degree/diploma in computer science or related field
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