Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.
Job Duties and Responsibilities - Assess client requirements to determine and design proper retail/POS workflows.
- Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows
- This includes all settings, server and application updates/upgrades, and routine maintenance
- Creates and maintains documentation and support client workflows and modifications to workflows
- Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client training
- Documenting, reporting, and escalating Development Support (DS) issues through the proper channels and processes
- Monitor open support tickets to ensure movement and proper escalation, assist...