**Application Support Analyst - Digital Apps Front End**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology?
If yes, we're looking for you.
**About the Role**:
In this opportunity as an **Application Support Analyst - Digital Apps FrontEnd**, you will:
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Ideate and implement new strategies to reduce toil and make incident resolution faster.
- Develop and maintain documentation for front-end systems and processes.
- Participate in on-call rotations to provide timely support and incident resolution.
- Conduct root cause analysis and implement solutions to prevent recurrence of issues.
- Responsible for monitoring and analyzing business operational and technical key metrics.
- Effectively articulate complex problems, c...