Explore a full-time Systems Analyst opportunity at CAA Club Group in Thornhill. Drive application support for critical systems and ensure consistent member service.
As a key member of the Application Support Team, you will provide essential Level 2 and Level 3 support for Roadside and Travel applications. This role demands hands-on experience in troubleshooting, system documentation, and ongoing maintenance to adhere to service level agreements. Collaboration with business users, IT teams, and external vendors will enhance your ability to resolve integration issues effectively.
Key Responsibilities:
• Provide significant Level 2 and Level 3 support
• Troubleshoot and resolve incidents via ticketing
• Aid in the maintenance of Travel and Roadside systems
• Validate and launch major software enhancements
• Create and manage technical documentation
Requirements:
• 2-3 years in application support roles
• Proficiency with Java and Linux environments
• Exper...