TEAM MEMBER
POSITION DESCRIPTION AND KEY MEASURES
POSITION: Team Member
DEPARTMENT: Retail Operations
REPORTS TO: Store Manager
DUTIES & RESPONSIBILITIES
CUSTOMER EXPERIENCE
- Provide exceptional experiences to every customer using the Sell with Style steps
- Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by
listening, understanding the situation and finding a resolution.
- Share product knowledge for the current add on when styling customers
- Complete customer bag checks when required
SALES
- Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on a
daily basis
- Assist in the overall achievement of store sales and performance indicators.
- Track sales hourly using the store diary
- Continuously improve on all company KPI's
- Utilize all tools within store diary to achieve KPI benchmarks
EAR PIERCING