Key Relationships

Maintain inter-departmental relationships to ensure seamless customer service.

Key Responsibilities

+ Assists the Front Office Manager in all aspects of their duties.
+ Assist Front Office Manager in execution of the management of staff.
+ Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
+ Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition.
+ Control the availability of rooms, room types, accuracy of room counts and rate categories.
+ Maximize occupancy, revenue and average rate while maintaining high service standards.
+ Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to.
+ Turn away guests if occupancies deem it necessary ensuring no good-will is lost.
+ Liaise closely with ...