Drive operational excellence with Manulife as an Assistant Manager, Operations in Halifax, Nova Scotia. Focus on team development and service improvement in a flexible hybrid setting.
You will lead a team of Customer Service Professionals, focusing on performance metrics and continuous improvement. This role demands strong people leadership skills, sound judgment, and the ability to resolve complex issues that impact both advisors and clients. An analytical mindset will be crucial as you assess processes for efficiency.
Key Responsibilities:
• Lead and coordinate team activities daily
• Set performance standards and provide constructive feedback
• Support team members in complex issue resolution
• Analyze trends in advisor inquiries and develop action plans
• Drive improvements by identifying operational barriers
Requirements:
• Minimum 2 years experience in operational management
• Proficient in Microsoft Excel and data analysis
• Excellent communicat...