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About the Role
Responsible for maximising the sales of AIA products and services through multiple distribution / sales channels to meet individual / team quotas and AIA business objectivesRoles and Responsibilities:
Provide and process information in response to customer’s enquiries, concerns and requests;
Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching;
Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
Assist in regular resources planning and allocation through roster management so as to maximize the function and production of individuals;
Assist in implementing management’s new business initiatives to enhance the company’s customer service ...