This is a Fully On-Site Role Based in Nuevo Vallarta

Must be Bilingual in English and Spanish

ASSISTANT RESERVATIONS MANAGER

SUBORDINATES: Reservations Coordinator + Guest Services Coordinator

BASIC FUNCTION:

Supervise and execute the individual and group reservations process with excellence, ensuring efficient management, clear communication with clients, and a high hotel occupancy rate.

KEY OBJECTIVES:

1. Ensure a maximum response time of 24 hours for reservation requests.
2. Monitor the reservation conversion rate (from quotation to confirmation) and implement this tracking metric in Zoho CRM .
3. Ensure 100% accuracy in inventory management within Cloudbeds.
4. Implement processes to reduce cancellations and no-shows and encourage direct bookings without going through OTAs.
5. Provide a seamless booking experience wit...