Assistant Store Manager – Customer Experience

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results. It has shared responsibility for the safety of people and pets, efficient execution of daily tasks, and financial outcomes.

People Leadership

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
• Addresses and administers associate complaints and grievances.
• Prioritizes, delegates, and validates daily t...