About This Role
As a Client Manager, you are the strategic bridge between TrueAccord and our most valued enterprise partners.
We are looking for a data-literate relationship builder to take full ownership of a portfolio of 5–10 mid-to-large accounts.
Your mission is to move beyond support and become a vital business partner—driving performance through digital-first collection strategies, navigating complex operational hurdles, and ensuring our clients see TrueAccord not just as a vendor, but as a key driver of their success.
What You'll Do
Own the Relationship: Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders to ensure long-term retention and satisfaction.
Drive Performance: Monitor and interpret omnichannel performance data (email, SMS, and voice) to provide actionable insights that improve engagement and liquidation rates.
Execute Growth: Align client goals with TrueAccord's capabilities, identifying...