Job Description

Primary responsible for performing the following tasks or activities:

• Incident Management – triage, troubleshoot, resolve and when necessary escape IT-related issues that are reported by end‑users from supported ContiTech locations either via phone, email, chat or online ticket.
• Request Management – monitor progress of escalated requests to other IT Support Groups and proactively chase assignees of the request to drive timely fulfillment of the request.
• Access Provisioning – review, fulfill and when necessary escape IT‑access related requests submitted by end‑users from supported ContiTech locations (e.g. new hire access request, additional access request for existing end‑users).
• Access Termination – review, terminate and when necessary escape IT‑access related requests submitted by end‑users from supported ContiTech locations (e.g. end‑user resignation or termination, access freeze for identified end‑users).
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