Support AlphaSense's mission as an Associate in Customer Support. Combine technical knowledge with user insights to drive product engagement and satisfaction.
AlphaSense seeks an Associate for its Customer & Product Support team, crucial for maintaining quality client relationships. This role provides a unique opportunity to engage with a wide range of users and utilize your problem-solving skills to enhance product navigation. Collaborate closely with product teams to deliver impactful customer solutions while gaining exposure across varied business functions within the organization.
Key Responsibilities:
• Deliver exceptional customer service and support
• Investigate and resolve complex customer issues
• Educate clients on product features and functionalities
• Support documentation initiatives to improve user guidance
• Collaborate with cross-functional teams for product development
Requirements:
• 3+ years in a client/product support capacity
• Profic...