LocationMonterrey, MexicoJob IDCategoryIT, Telecom & InternetWe are looking for a motivated and curious problem solver with a passion for technology, a confident independent operator, and a keen eye for cultivating relationships with colleagues and Factory Operations Team members at all levels to deliver the best possible service.Core ResponsibilitiesProvide advice and solutions to complex IT incidents and problems.Effectively engage with Digital Technology product teams to implement the required processes, technology, and solutions on the site.Proactively ensure IT Policies and Principles are being followed on the site.Actively improve, utilize, train on, and promote new technologies implemented in the organization.Engage with vendors as it relates to the IT area.QualificationsBachelor's degree in Computer Science or similar.General knowledge of ITSM and IT infrastructure concepts.Expertise on one or more specific IT technical areas such as Active Directory, Microsoft Server enviro...