**Key Responsibilities** **Guest Experience & Service Excellence**
Lead the Concierge and Transportation teams to deliver world-class service consistent with IHG’s “True Hospitality” philosophy.

Manage guest inquiries, special requests, and VIP arrivals/departures efficiently and courteously.

Coordinate personalized services including city tours, limousine transfers, restaurant bookings, and travel arrangements.

Anticipate guest needs and proactively provide solutions to enhance satisfaction and loyalty.

Ensure consistent communication with Front Desk, Housekeeping, and Security for smooth guest movement and luggage handling.

**Operational Management**
Oversee daily operations of Concierge Desk, Bell Desk, and Transportation services.

Ensure proper scheduling and deployment of staff and vehicles based on business volume.

Maintain accurate records of vehicle usage, fuel consumption, maintenance, and driver logbooks.<...