Leverage cutting-edge analytics in the role of Senior Analyst, Customer Journey Insights at Assurant, fully remote in Canada. Your work will significantly shape customer-centric strategies for millions.
This role is integral to driving improvements in customer experiences, reporting directly to the Director of Omnichannel Analytics. You will utilize data analytics tools to translate complex information into actionable recommendations, aligning with business goals. Collaborating across teams, you'll influence stakeholder decisions and support the growth of junior analysts.
Key Responsibilities:
• Understand business needs to influence roadmaps
• Analyze and interpret customer data for insights
• Collaborate to enhance customer experiences
• Partner with vendors for efficient data integration
• Mentor and guide junior team members
Requirements:
• Bachelor’s in business, customer experience, or analytics
• 4+ years in an analytical role with SQL, Power BI
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