Become a key player in maintaining quality standards at Atlas Van Lines Canada as a Quality Assurance Specialist. Oversee client satisfaction and service quality in Oakville, Ontario.
This full-time position involves managing quality assurance efforts and building strategic relationships with agency members. You will address service issues and develop training materials to enhance service delivery. Ideal applicants will possess experience in client management and a strong focus on quality service improvement.
Key Responsibilities:
• Act as the primary contact for service issues
• Ensure client satisfaction through effective communication
• Monitor and support quality initiatives within the company
• Develop protocols for ongoing service improvement
• Conduct training sessions for agency personnel
Requirements:
• Post-secondary education in Business or Logistics
• 3+ years in quality assurance and client management
• Excellent communication and presentat...