Elevate customer service with NAPA as an Automotive Parts Specialist. Contribute to the largest Canadian parts network while assisting customers with their automotive needs.

As an Automotive Parts Specialist, you play a crucial role in our team at NAPA. This position focuses on delivering outstanding customer service, responding to inquiries, and recommending appropriate vehicle parts. You will efficiently process orders, manage follow-ups, and maintain accurate records in our systems.

Key Responsibilities: • Respond to customer inquiries via phone and other channels • Recommend compatible vehicle parts and accessories • Accurately process orders and confirm details • Follow up on order status and issue resolution • Maintain accurate records in CRM systems

Requirements: • Previous call center or customer service experience preferred • Knowledge of automotive parts considered an asset • Strong communication and problem-solving skills • Ability to work in a fas...