Become a vital resource in video conferencing as an AV Technician. Engage in Tier 2 support, facilitate equipment troubleshooting, and enhance client relations for successful event executions.
This role involves providing hands-on technical support across various video conferencing setups. You'll manage equipment failures, oversee maintenance tasks, and collaborate with teams to ensure all audiovisual processes run smoothly. Essential attributes include excellent customer service skills and the ability to troubleshoot complex issues effectively.
Key Responsibilities:
• Act as the primary responder for AV/VC equipment issues
• Track and resolve automated video conference alerts
• Support event setups, including hybrid and virtual formats
• Maintain high availability of VC equipment through repairs
• Mentor Tier 1 technicians on technical processes
Requirements:
• Familiarity with Cisco, Crestron, and Extron AV systems
• Strong communication and customer ser...