Define and continuously refine the operations transformation strategy and roadmap aligned with business growth priorities.

Develop clear business problem statements, initiative scope, success metrics, and expected benefits.

Establish robust business cases and prioritize initiatives based on value, feasibility, and strategic importance.

Lead and drive end-to-end execution of strategic initiatives across functions, including requirements gathering, solution design, user acceptance testing, and implementation.

Coordinate cross-functional stakeholders across Operations, Distribution, IT, Finance, Risk, and Compliance to ensure alignment and timely delivery.

Ensure strong governance, tra...