Transform customer service by implementing AWS Connect architectures that enhance cloud CCaaS capabilities. As an Architect, you'll ensure successful client experiences through tailored contact center solutions.
This remote role requires you to lead the development of solutions by assessing technology needs, facilitating business process reviews, and training users on the AWS platform. You'll work closely with technical teams, mentoring them to deliver solutions that align with client objectives and best practices in contact center operations.
Key Responsibilities:
• Drive design of AWS Connect solutions for clients
• Conduct audits to assess technology needs
• Provide strategic guidance and training for customers
• Foster collaboration between stakeholders and technical teams
• Oversee project timelines and quality standards
Requirements:
• Advanced knowledge of AWS and cloud architectures
• Proven experience in contact center integrations
• Familiarit...