Join NeuraFlash, part of Accenture, as an AWS Solution Architect. Lead the design and implementation of innovative Amazon Connect solutions while enhancing customer satisfaction and productivity.
As an AWS Solution Architect, you’ll engage with clients to ensure successful deployment of Amazon Connect platforms. Your role includes conducting technology assessments, facilitating process reviews, and educating customers on AWS value propositions. You will work closely with technical teams and clients, translating requirements into effective contact center designs.
Key Responsibilities:
• Ensure customer success through Amazon Connect solutions
• Conduct ROI assessments for CCaaS AWS Connect
• Lead architectural discussions for cloud deployments
• Oversee project communications with stakeholders
• Deliver end user training and documentation
Requirements:
• Customer-facing contact center experience required
• Proficiency in coding languages like Python or Java...