Overview Make a meaningful impact as a B2B Analyst student at Sun Life, with a hybrid role that offers hands-on experience in IT application support. Develop your skills further in a rewarding environment. This is an exciting opportunity to join the B2B team in Application Operations Support (AOS) at Sun Life. Candidates should have training in Java application development and strong problem-solving abilities. Collaborate on tasks requiring technical skills while ensuring the reliability of IT applications through innovation and continuous improvement.

Responsibilities

Accept, analyze, and triage user requests

Handle changes and incidents as per ITIL model

Monitor file transfer events and alerts

Ensure compliance with security directives

Troubleshoot issues to maintain stability

Qualifications

Strong verbal and written communication skills

Ability to meet SLA requirements and multi-task

Quick lear...