**Responsibilities**:
- Supervises a small team consisting of up to 15 Collectors and other clerical staff who work on accounts with minor delinquency or are in early stage collections.
- Manages required service levels and performance goals of assigned support staff. Uses expert negotiation skills to resolve escalated calls. Trains and coaches Collectors.
- Manages the integrity and confidentiality of recorded information within computerized collection systems. Guide support staff in achieving resolutions for complex problems that are consistent with established procedures and policies.
- May backup manager and escalates problems and develops revisions in procedures as appropriate.
- Contributes to all training and development needs for assigned personnel. May evaluates subordinates' performance and make recommendations for pay increases, promotions, terminations, etc.
- Direct impact by ensuring the quality of tasks provided by self and others on team. Exchanges ide...