**Responsibilities**:
- Monitors and ensures accurate execution for sales and client request to the team.
- Participates in initiatives to improve client and account management process.
- Maintains MIS to track end-to-end process for tracking turnaround times of deliverables from team.
- Assists in Client Onboarding and monitor smooth process for account opening, documentation and ensure all required documents are well collected, verified, stored and provide clients with feedback on onboarding status.
- Partners with Account Control team to ensure regulatory reviews of all clients are performed.
- Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.
- Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely and effective completion of client’s service requests.
- Effectively manages risk and foster an environment that is knowledgeable about risk, abides by risk guideli...