Join BCA as a Client Success Associate in Montreal, blending remote and in-office work to enhance client services across the U.S. and Canada. Drive customer satisfaction with exceptional support and solutions.
This permanent, full-time role requires you to work closely with the Head of Client Success and Account Managers. You'll address client needs in financial markets, managing and updating information while ensuring satisfactory responses. Your insights will contribute to service level monitoring and client engagement assessments.
Key Responsibilities:
• Timely respond to client inquiries and maintain records
• Connect with clients to assist in using product resources
• Track distribution of strategist resources to clients
• Collaborate on monitoring service levels for BCA clients
• Coordinate with marketing for local client events
Requirements:
• Undergraduate degree, preferably in finance or economics
• 1-2 years dealing with institutional clients
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