Step into a pivotal leadership role at BC Family Maintenance Agency in Victoria, BC as a Client and Case Management Manager. This full-time position emphasizes operational efficiency and team development.

In this role, you will lead a team focused on providing exceptional client services while ensuring that BCFMA meets its operational objectives. Your expertise in coaching and managing relationships in a unionized workplace will drive performance and service excellence. This position is ideal for someone passionate about community service and reconciliation efforts.

Key Responsibilities:
• Manage team performance and oversee daily case operations
• Implement operational enhancements aligned with agency goals
• Address and resolve escalated client concerns
• Strategize for continuity during service disruptions
• Engage in long-term planning for agency service delivery

Requirements:
• Degree or diploma in relevant...